Keyboard is intermittantly cutting out

[BB28]

I have a brand  new HP-15-f233wm. When typing, it will randomly cut out and reconnect moments later. However, it's not like a normal disconnect.

For example when typing in a field, the field will be de-selected, and will then reselect, as if I clicked out of the box and clicked back in again This happens even if I leave the mouse in the field I am typing in.

I'm using the laptop keyboard not a plugin.

This message took two minutes to write.

Any ideas?

Keyboard Event File:

Device ACPI\HPQ8001\4&25b71892&0 was configured.

Driver Name: keyboard.inf
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 10.0.10240.16384
Driver Provider: Microsoft
Driver Section: STANDARD_Inst
Driver Rank: 0xFF2000
Matching Device Id: *PNP0303
Outranked Drivers:
Device Updated: false

[hharih5]

Thanks for the post and Welcome to HP Forums

I can understand that you are having problem with the Keyboard of the pc

Since this is a new pc and the pc is with windows 10 installed

I would suggest to make sure the windows is up to date

Make sure the BIOS is up to date

http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7527799/model/8857447

If still the same issue then there is a HW issue in the Key Board – kindly contact HP support

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope this helped.