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TARK
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LAPTOP: HP-Support Assistant Framework

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I upgraded to Windows-8 my Pavilion and installed HP-Support Assitant app.  Started framework and selected [Windows Update] option from menu pane.  On the screen displayed 'No Internet Connection detected'.  Though I am able to connect to internet using IE, but in HP-SUPPORT ASSITANT app not detected.  What would be the reason? if any help is appreciated. 

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lions99
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Disconnect from the internet, Do a hard reset . Then unplug the power cord from the router, Wait 30sec then plug it back in. After that turn the notebook back on and reconnect to the internet.

 

 

THX

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flightrisk
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I have the exact same problem. I upgraded to Windows 8.1 and HP support assistant does not recognize that I am connected to the internet. I am also running Hyper-V. All other internet applications work. There is a bug in Support Assistant.

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DeliuMircea
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I'm having the same problem on my HP Spectre X2 with Windows 8.1 Pro.

 

Can someone fix this bug?

 

Thanks,

Mircea

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flightrisk
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Do you happen to be running hyper-v? I see a lot of problems with the fact that the HP software seems to want to only use a hardware adapter and not recognize the virtual adapter. I called HP and they re-installed everything and it started working. It just updated to the latest release of the HP support software and now it doesn't work again. I am using Hyper-V and believe that is my problem

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PCNoobECP
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Not a permanent fix but: If you have Hyper-V enabled and you have created a Virtual Switch to "External Network" you need to change the Virtual Switch Manager settings to 'Internal network' as a connection type, and HP Support Center will be able to communicate with the HP Server.  Of course you need to do the opposite when you want to use your VM(s).  

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skorphult
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The problem is that HP still haven't informed their programmers that Hyper-V exists. So it will just not work and I guess it is intentional, otherwise they would have fixed it.

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