Note on archived topics.
01-11-2013 07:40 PM
I upgraded to Windows-8 my Pavilion and installed HP-Support Assitant app. Started framework and selected [Windows Update] option from menu pane. On the screen displayed 'No Internet Connection detected'. Though I am able to connect to internet using IE, but in HP-SUPPORT ASSITANT app not detected. What would be the reason? if any help is appreciated.
01-21-2014 07:33 AM
I have the exact same problem. I upgraded to Windows 8.1 and HP support assistant does not recognize that I am connected to the internet. I am also running Hyper-V. All other internet applications work. There is a bug in Support Assistant.
06-11-2014 09:15 AM
Do you happen to be running hyper-v? I see a lot of problems with the fact that the HP software seems to want to only use a hardware adapter and not recognize the virtual adapter. I called HP and they re-installed everything and it started working. It just updated to the latest release of the HP support software and now it doesn't work again. I am using Hyper-V and believe that is my problem
05-31-2015 02:13 PM
Not a permanent fix but: If you have Hyper-V enabled and you have created a Virtual Switch to "External Network" you need to change the Virtual Switch Manager settings to 'Internal network' as a connection type, and HP Support Center will be able to communicate with the HP Server. Of course you need to do the opposite when you want to use your VM(s).