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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
CiDiParks25
New member
2 1 0 0
Message 1 of 3
919
Flag Post

Solved!

Need Help - Restoring Partitions, OS System, Boot, & Drivers!

HP Recommended
Notebook Touch Screen 15
Microsoft Windows 8.1 (32-bit)

[Need Help]

Device Name: Laptop Notebook 15, Touch Screen, Energy Star.

 

Model Number: 15 - f023wm

 

Device Condition:
[Grandma] "I broke the internet."
[Me] "No, I have just demolished any chance I had as a computer programer.
             I'll never make it to heaven now..." 

 

Desired Out Come: Fix This Laptop! 

- Factory Conditioning (Reset/Recover)

   - Recover/Re-instate Boot Loader

 

   - Recover/Recreate/Re-instate All Original Partitions.
   - Recover/Re-instate All Original System & Hardware Drivers.

   - Recover/Re-instate Windows 8.1.

   - Possibly Find Computer Tech/Geek Associate/Pal.

   - Learn Something New! (Not Including Common Sense).

 

 Explanation:
- I was overly high while attempting to become the next Bill Gates and create a computing method in which the processor completey bi-passes the laws of physics.

 

Current Issues:

1) I have little experience, I'm certain compared to most users on this forum; however, in College Computer Programmning.

------> Highly adept in acquireing newly introduced information & claim a great sense of comprehension of perplexed, abstract, and extensively ellaborate concepts. (It will be just a little easier than most to explain a simple fix).

 

2) I've deleted all the partitions, including system files, opperating system, some booting methods, all the drivers, and to add to the mess, the current partitions are not even proper size or formatting - I'm sure.

------>(C drive is 400Gb; D drive is the main partition with only 20Gb)

 

3) Any chance of installing/downloading are only feasable when my boyfriend does whatever he does and "fixes" the laptop.

------> Meaning that the laptop MAY start-up, MAY use internet, and MAY be able to download 5 pictures before the system shuts down and requires another few hours to wipe the minimal space on the hard drive D prior to re-installing Windows.

 

4) Windows 7 is the only OS (So far) that we are able to install; We have no other disks, however Windows 8.1, I believe, was the original Opperating System and look forward to getting that back.

 

5) I'm not even certain how I will recieve notification here on these forums. I'm drunk at 5:59am, so I'll figure it out tomorrow.

------> Assuming I recall that I have written this.

And, I do believe that is all I require a little help with 🙂 should you need to message me, or live chat to help fix this, I DO believe Skype is aloud; and in all uncertainty, It's listed on my profile.

Thanks, & Your Very Best,
Caleb D. Parker
@CiDiParks25
1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
34,518 26,954 3,118 6,745
Message 2 of 3
Flag Post
HP Recommended

CiDiParks25

 

What will work is restoring your machine to its original factory condition using HP Recovery Media.  This is a set of DVDs and a CD that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

The link is to the Software and Drivers Download page for your PC: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7137590/model/7484025

 

Once there, scroll down near the bottom of the page and you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2
WAWood
Level 16
Level 16
34,518 26,954 3,118 6,745
Message 2 of 3
Flag Post
HP Recommended

CiDiParks25

 

What will work is restoring your machine to its original factory condition using HP Recovery Media.  This is a set of DVDs and a CD that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

The link is to the Software and Drivers Download page for your PC: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7137590/model/7484025

 

Once there, scroll down near the bottom of the page and you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Be sure to read through the material in the linked thread BEFORE you attempt the recovery:  http://support.hp.com/us-en/document/c00707939

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
CiDiParks25
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very kindly sir, I offer thee my highest of gratitude and bid thee farewell! (I'm probably going to use your advice many many times.)

Thanks, & Your Very Best,
Caleb D. Parker
@CiDiParks25
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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