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Need help in troubleshooting network connection issue on my DM4-1019TX

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I am connecting to internet through a Cisco WRT320N router. 

 

However the wifi connection is unstable and I frequently got disconnected from the router.

I am quite sure the WRT320N is working all the while as my iPad and HTC desire have no problem connecting to the internet via the same router.

 

I have no problem connecting direct using a ethernet cable to the router though.


Need some advises on where to look to solve the issue. 

Thanks in advance. 

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Hi,

 

Try this to check that the problem isn't being caused by a build up of static in the wireless card.

 

Shut down the laptop, remove the AC Adapter and remove the battery.  Now hold down the power button for a good 30 seconds.  Replace the battery, plug in the AC Adapter and start the laptop.

 

If the issue still persists, check you have the latest wireless driver for your card on the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=4207...

 

Hope this helps.

 

Best wishes,

 

DP-K

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Windows Insider MVP

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Hey thanks!

 

I never know that static will effect wireless card. Anyway I have done holding the power button for 30 seconds couple of minutes ago. Shall see if it will work. 

 

I also took a peek at the link that you provided. 

Under the Network category I found 7 drivers available. But none of it looks like an update for my wireless adapter.

 

I looked under Control Panel > Network and Internet > Network Connections. 

My current driver is Broadcom 4313  ...      the only Broadcom driver available from the category seem to like more for bluetooth.. 

 

Which one should I update? 

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try to uninstall HP wireless assistant, it will not affect the wireless connection, then observed it, then you can also download hp wireless assistant on the website or reinstall it using recovery manager>software reinstallation. :robotwink:

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Uninstalling HP wireless assistant does not help.
I still lost my Internet connection after a while.

Every time I restart the laptop it will connect to the router. I can still ping it. But after a short period of time, sometime longer, I'll get disconnected and I can't ping my router anymore...

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