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Honor Student
Posts: 2
Member Since: ‎03-15-2016
Message 1 of 4 (521 Views)

Pavilion 15 Notebook bought new and keeps dropping internet connnection

Product Name: Pavilion 15 ab-150-sa
Operating System: Microsoft Windows 10 (64-bit)

I bought the HP Pavilion 15 ab-150-sa brand new about a month ago and ever since setting it up I have experienced problems with the wireless connectivity. Sometimes it connects fine but after a short period of time, the connection drops and I cannot access internet which is very stressful being a student with exams and assignments! 

 

I have done the usual steps of switching off my wifi router and switching it back on but the problem persists. I have reset my whole laptop system in case a virus was affecting the connection - still no change. When the wifi drops, the option of wifi disappears in the Networks section of my settings so I cannot try to reconnect and when it eventually reappears it says the wifi has been disabled automatically - troubleshooting never detects any issues either!

 

Does someone know why this is happening  and how to fix it? It is as if there is a software issue which is causing my wifi connecting to automatically switch off by itself and I cannot use a laptop which is brand new and has temperamental wifi connectivity. 

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 4 (488 Views)

Re: Pavilion 15 Notebook bought new and keeps dropping internet connnection

Hi there @S1991 ,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the WiFi staying connected. I will be glad to help you.


Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
 

Please get back to me and I will do all I can to help.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎03-15-2016
Message 3 of 4 (444 Views)

Re: Pavilion 15 Notebook bought new and keeps dropping internet connnection

Hi @Tardis40 

 

My product number is P4A28EA#ABU. My laptop model number is the HP Pavilion-ab150sa

Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 4 of 4 (440 Views)

Re: Pavilion 15 Notebook bought new and keeps dropping internet connnection

[ Edited ]

Hi @S1991,

 

ThanThe following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)
Wireless Internet Connection is Intermittent or Slow (Windows XP)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

 

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.ks for getting back to me.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! Smiley Happy

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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