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Honor Student
Posts: 3
Member Since: ‎02-01-2014
Message 1 of 2 (221 Views)

Please help! HP Applications and Windows 7 64-bit Drivers

[ Edited ]

I bought this notebook secondhand just a few days ago (my first HP), and decided to do a fresh install of Windows 7.

I have ran Windows Update and installed necessary updates, but I keep getting error messages such as:


"Windows Shell Common Dll has stopped working"
"AMA Catalyst Control: Host has stopped working"

"Youcam_webcam_camera_video.exe has stopped working" ... ETC


Why is this????


So, can somebody provide me with the links to all of the HP applications that came preinstalled with the...

          HP Pavilion g4-1315dx Notebook PC
             AMD A6-3420M APU with Radeon(tm) HD Graphics 1/50 GHz
             4.00GB (3.48GB usable) RAM
             Windows 7 64-bit OS, Service Pack 1


And also, for the HP Wireless Assistant. I thought I found it, but everytime I tried to install, I keep getting an error message saying that my computer model isn't supported.

Lastly, does this laptop have bluetooth hardware installed? If so, could you also provide me with the link to the bluetooth driver?


Help is very much appreciated. Thank you very much in advance!

0 Kudos
Posts: 9,483
Member Since: ‎07-16-2011
Message 2 of 2 (210 Views)

Re: HP Applications and Windows 7 64-bit Drivers

[ Edited ]

Here are the specs for your HP Pavilion g4-1315dx Notebook Computer. According to the specs, this model shipped from the factory with Windows 7 Home Premium (64-bit) installed. Additionally, this model didn't ship with a Bluetooth adapter and will require the use of a USB Bluetooth dongle to support this feature.


Windows 7 64-bit drivers and software for your computer are located on the HP Pavilion g4-1315dx Notebook PC Drivers page. Please note that the drivers page may not contain all factory installed software and some drivers / software may not successfully install on a "clean" Windows installation. Please see DVD - Windows 7 64b SP1 + Supp 2 Recovery Kit to purchase HP Recovery Discs that will return the computer to a factory like state.


If you have any further questions, please don't hesitate to ask.


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