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W8
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Message 1 of 20
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Plugged in, not charging--Battery 0% charged

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My Battery is not charging for last few days. My laptop is showing as plugged-in, not charging. It is showing as not charged and not working until you plugin the charger.

 

My laptop model is HP envy- 15t touch.

 

Its less than 3 months old.

 

Please help me as soon as possible.

 

Thanks.

Pratik

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KNRK
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Message 2 of 20
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Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Forum

 

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

 

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

 

2. Update the latest BIOS for your Notebook from HP Support Site

 

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook

 

Note: If a known good battery is also not charging we need to replace the system board

 

How to improve the life of a Battery:

1. It is not advisable to use the Notebook when the Power Adapter is connected

2. It is not advisable to keep the Power Adapter plugged in even after the Battery is fully charged

3. You need to let the battery drain completely before charging again

4. Power Plan should be set correctly for extended battery life

5. Please keep the Screen Brightness at lower level

6. Please turn OFF Wi-Fi Connection when not in use

7. Please remove the CD/DVD's from the Optical Drive when not in use

 

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

 

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

Calibrating the Notebook Battery (Windows Vista)

http://support.hp.com/us-en/document/c00817650

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
renshas
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Message 3 of 20
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Thank-you so much for this solution! Have just spent the last three hours googling solutions, none of which worked, until I came across this one! Mostly works - the light on the side of the computer had been flashing blue, and is now back to a constant orange, indicating that it's working. When I hover the mouse over the charging icon, it says that it is charging. The only thing that's different is that the little indicator used to show the battery 'filling up' then going back down [repeated] as it was charging. It doesn't do that now, but it does indicate that it's charging, so happy days! Thanks!! 🙂

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KNRK
Level 12
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Message 4 of 20
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Happy to hear that you had a good experience from HP Support Forum. Thank you for posting and good luck with your Notebook. Any time you have questions or need help there is usually someone always online here and willing to help so feel free. Please make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
GKast
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Message 5 of 20
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This is a great response, but not quite applicable to my situation,   I have a slate 500 running w7 32bit and I have the same problem.   I removed the "Microsoft ACPI Compliant Control Method Battery" but the battery in this device is not removable.   Any suggestions?   Ive searched hi and low for a solution but have not found anything.

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Damasco
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Message 6 of 20
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This solution doesn't work. Multple people have tried and I have yet to see a post where this proved successful.

Vaibhav123456
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Message 7 of 20
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I had a very besic question about SAFE charging time of battery,,, as i got diff suggestions from diff ppl...

For should i continue charging the battery even after its at 100% or allow it to discharge and charge again to 100%

Does battery has fixed no. of battery chrging cycles of life cycles???

My battery suddenly needed to be replaced while it was working very well last few days???
What can b the reasons???
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KNRK
Level 12
Level 12
4,320 4,285 442 1,119
Message 8 of 20
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@Vaibhav123456 

 

How to improve the life of a Battery:

1. It is not advisable to use the Notebook when the Power Adapter is connected

2. It is not advisable to keep the Power Adapter plugged in even after the Battery is fully charged

3. You need to let the battery drain completely before charging again

4. Power Plan should be set correctly for extended battery life

5. Please keep the Screen Brightness at lower level

6. Please turn OFF Wi-Fi Connection when not in use

7. Please remove the CD/DVD's from the Optical Drive when not in use

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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HiteshChamp
Level 1
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Message 9 of 20
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Hi,
I have bought HP ENVY 15u010dx x360 Convertible PC during Thanksgiving day in 2014. But now i am running a battery issue as below

HP Battery Alert
The system has detected the storage capacity of the battery stated below to be very low. For optimal

performance, this battery may need to be replaced.
Primary internal Battery

with product number G6E88AA#ABB compatible with my  laptop ENVY 15u010dx x360 Convertible PC do let me know so that i can buy it. This is urgent help appreciated..

 

Thanks

Hitesh

HP3500
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Message 10 of 20
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Hello,

 

I had the same problem of plugged in, not charging - battery 0% 

 

I have completed every step you told us about and it did not work.

 

I have installed the HP support Assistant and run a diagnosis and it tells me "unknown". 

 

My computer is not even a year old.

 

What should I do to make it work again, please ? 

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