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12-13-2016 07:23 PM
windows cannot start. I tried to do recovery. I selected first option from recovery menu. system keep coming back to the options after process. This process took over 45 minutes, but still not working. I plug out recovery drive and run the computer. Computer shown [install original software] than stop, and shown recovery not complete. when I click rety it show insert media. I've no idea what to do.
Original windows 8 , update to windows 10 couple months ago.
***First I tried with [Under I need immediate help] then [System recover] its about 45 minute then reboot, and shown same screen.
***I tried second option that [Minimized Image Recovery], but after 45 minutes, shown same this screen
***after unplug media drive and run computer. Process like below
***after above process shown error like below
***Afer I click [retry] shown like below
I plug in recovery media but not working
I don't know how to do. Its all software totally lost? or should I send hp service center?
Please any suggestion? Thank
12-14-2016 11:50 AM
Thanks for posting your question in the HP Community. Good Day. :) Hope you are doing well. :) I understand clearly that you need assistance to perform a recovery on the unit as it gives you errors. I will be delighted to assist you here. :)
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. :) You’ve done awesome diagnosis also. Kudos to you for that. :)
Please run complete system diagnostics first on the unit to ensure that the hardware is fully functional from this link: http://support.hp.com/in-en/document/c03467259#AbT4 It takes about 2 hours to complete.
Please make a note of any failure code that gets listed for a failed component. If this happens, please contact HP phone support to get the unit serviced. If the unit is under warranty, the manufacturer’s warranty should take care of repair services for you. Link: http://hp.com/contacthp Please select the country and type the product# of the unit. Then follow the on-screen instructions.
If the diagnostics pass then please visit this link to attempt to run the recovery. Link: http://support.hp.com/in-en/document/c04758961#AbT7 Please correct option for running recovery from recovery media. (select HP supplied media you created)
If this still does not fix the issue Please contact HP from the link mentioned above to order another recovery media and check. Finally, if nothing works please turn the unit in for an operating system reload.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
Happy holidays to you and your family:) Take care.:)
I am an HP Employee
12-17-2016 01:22 PM
Thank for your informatiion. I tried all stepts that you stated above. Its not work error keep shown (restoration incomplete).
Alll hardware test passed except battery and wireless network.
I tried to restore with recovery because of wireless issue now I lost all, and I don't know how to do.
This can fix by recovery disc? Can I order recovery dic form hp?
It there any other way to buy warranty online without calling hp?
Can you tell me the best way to solve this problem?
12-17-2016 02:21 PM
The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...
This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.
To actually restore your PC to its original condition, you need something known as HP Recovery Media.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP