New Elitebook 850 G1. Started set up. Wrote down recovery key. Set up security. Installed Mozilla Firefox. Shut down. Later when starting up, computer went immediately to f11 and driver encryption recovery. Tried typing in recovery key but got message "file does not exist". Went into BIOS to change password...still not accepted. I have a brand new computer that is useless. I am computer literate but not IT savvy. Any help greatly appreciated. Auntalee
Thank you Cheryl for your direction. I spoke with Tyler at HP. Long story short, the Elitebook 850 G1 I purchased as "Brand new, factory sealed", wasn't. I gave Tyler the serial number and he said the computer had been originally purchased by Ryder and then Microsoft. WinMagic Data Security is not an HP product. I have contacted the seller to return the computer. Special thanks to Tyler for his tech support.
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