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Spectre problems - Trackpad / Keyboard

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HP Spectre x360 13-4193dx
Microsoft Windows 10 (64-bit)

I have just purchased the HP Spectre x360 13-4193dx. I have been looking forward to getting this laptop for a few weeks, but I am having a lot of annoyances with this laptop… The biggest mistake may have been purchasing this laptop ‘HP authorized’ refurbished. Upon arrival I updated all the drivers, ran HP assistant, and let windows update.

 

I am looking for feedback and advice from fellow Spectre owners to see if I can get this laptop to a satisfactory condition. Here is a list of some of the problems I have encountered:

 

  • This trackpad is almost unusable for me. I wish to move the cursor with one finger, then click using my other hand’s finger, but the trackpad goes into two-finger scrolling mode and rejects the click. I can click with one hand, but for rapid tasks I would like to be able to click as if there was a true button. I’ve explored all the trackpad options, and there appears to be no way to correct this. Furthermore, the trackpad seems to completely ignore clicking frequently. I can try keep trying to click and nothing will happen.
  • The keyboard seems to stick when the buttons haven’t been pressed in a while. Especially the tab, control, shift, and space bar. There is an extremely loud snap/crunch when these buttons are pressed for the first time, after which they remain quiet. This is quite embarrassing. I haven’t seen anyone reporting this issue.
  • Trackpad is loose, it wobbles, and makes excessive noise. I have seen the electrical tape modification/fix for this. Guess I will have to open up the laptop and correct this.
  • It seems that the processor slows down frequently without user input. I have been installing many programs (setting up laptop) and the programs will come almost to a halt, and the CPU shows it is running at 0.5 GHz. If I move he mouse around, it will resume at a normal speed (2.5 GHz). I have to do this every few minutes to keep the laptop running at a normal speed. The laptop otherwise moves slower than my 6 year old Acer. I was looking for something powerful, but this has been a big disappointment for a 6th gen i7 core. This seems to affect WiFi speeds, read/write speeds as well. I can’t for example let files transfer from my external hard drive to the laptop because it is unbelievably slow (read speeds were 0.5 Mbps when I left the laptop unattended). Same with internet downloads. I came back to the laptop and estimated download time was hours long, but when I move the cursor it sped up and finished in 15 minutes.
  • The laptop did not come with the soft case. I was hoping to use it to prevent scratches during transportation. Should he refurbished unit come with this? If not, is it available for purchase?
  • I have had a blue screen of death, with error “KMODE_EXCEPTION_NOT_HANDLED”. Anyone had a similar issue?
  • A minor annoyance, but has anyone been able to completely remove the Synaptics icon from the task bar? I can go into the settings and select ‘don’t display task bar icon’. The setting will keep until I restart, then the icon returns to the task bar.
  • Similarly, can the Bang & Olufsen icon be removed without uninstalling? I don’t see a setting for this one.
  • The charging conenctor unplugs itself over time. Even sitting on my desk with minimal movement it worked itself almost half way out.

I love this laptop's beautiful design and specs, but I the trackpad/keyboard issues may drive me insane if I can't correct them.

 

 

 

 

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I was able to fix the Synaptics icon removal from the task bar. The problem was actually that none of the settings would remain after a restart (didn't notice until later). The fix was to change a registry value as follows:

 

 

Open up regedit.exe

 

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

 

Note this is LOCAL MACHINE, not CURRENT USER.

 

Look for a key in that Install folder called DeleteUserSettingsOnUpgrade

 

Double click and change the value to 0

 

 

Source:

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-synaptics-touc...

 

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