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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Split Keyboard not working

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SPLIT x2
My keyboard isn't working only my on screen one works when I connect it to the power it doesn't charge the screen itself it won't power on unless I connect the tablet itself
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Level 17
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Message 2 of 5
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HP Recommended

Try a hard reset.

 

Courtesy of @Great-Deku-Tree

 

"To perform a hard reset you must undock the tablet from the keyboard base. With the tablet turned on press and hold the power button for 8+ seconds until it shuts down. Wait 10-15 seconds and turn it back on."

 

 

If that does not help. please let me know. 

 

Is your x2 still in warranty?

Check your warranty status Here.



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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That didn't work
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Level 17
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47,852 42,099 4,628 12,301
Message 4 of 5
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HP Recommended

Your x2's issue will require warranty service. It is a hardware issue.

 

I will ask to have your issue escalated to the apppropriate team at HP.



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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@Cbram916

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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