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japs1964
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System_thread_exception_not_handled (atikmdag.sys)

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hp pavilion beatsaudio
Microsoft Windows 8.1 (64-bit)

hi i keep getting a blue screen and my laptop shuts down when it starts back up i get  this message System_thread_exception_not_handled (atikmdag.sys) mt laptop is only two weeks old

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Duane_D
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Hello japs1964,

Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

If you have already resolved your matters, please disregard this message.

Thank you
Duane_D

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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ians2015
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Can anybody tell me if a fix has been designed for this yet? I'm getting this error also on a laptop around 2 weeks old. I've spent hours of my time on the phone and webchats to HP and no-one can fix it, very frustrating and not good time management for me and also not good for HP advisors to be taken upo dealing with issues where a fix is already in place?

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