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I tried to restart it again and it goes back to 10%. No idea what to do...help! thanks
Hello;Allow me to welcome you to the HP forums!Here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c02693833
However, if that does not work, your only recourse will be to take or send the laptop to an HP Service Center to have them reflash the BIOS.
Here is information on the Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004
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