02-23-2015 02:17 PM - edited 02-23-2015 03:00 PM
In some parts my home I use a USB3 wireless network adapter becuase the laptop's built-in adapter doesn't have the range or speed I need. In other areas, closer to my wireless router, I do use the built-in adapter.
I've been using the Netgear A6210 USB adapter with no problems until last night. That's when I installed a BIOS update on my system (as recommended by the HP Support Assistant). The new version is F.19 dated 11/24/2014 (according to msinfo32.exe).
The Netgear wireless adapter is no longer usable in this laptop. The system acts like the adapter is being plugged in and removed over and over -- I hear the Windows device arrival/removal sounds playing every few seconds for as long as I leave the adapter plugged in. I tried all three of the laptop's USB3 ports with the same results.
I tested the Netgear adapter with a different Win 8.1 64-bit system (not HP) today and it works fine -- but it still isn't working with this HP K025DX. I upgraded to the lattest Netgear drivers, but that didn't help either.
Can I roll back to the previous HP BIOS on this machine? If so, how? And where can I find it?
I thought I found the previous BIOS version at ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66576.html, but when I tried to install it, the updater said it wasn't compatible with my system.
BTW, I tried to roll the BIOS back with the Win+B+Power button sequence I found described elsewhere. That appeared to restore the BIOS, but according to msinfo.exe the BIOS is stilll version F.19 11/24/2014 and the wireless adapter is still acting the same way.
02-24-2015 02:34 PM - last edited on 03-14-2017 03:00 PM by OscarFuentes
Hi @JimMat ,
Thank you for visiting the HP Support Forums and Welcome. Thanks for the great information about what you have tried and testing the Adapter, very useful information to have.
I have looked into your issue about your HP Notebook and issues with the USB Wireless adapter. You could have something in the Universal serial bus controllers that is causing an issue. Here is a link to troubleshoot USB connections. Disconnect the USB adapter and I would uninstall everything listed in the Universal serial bus controllers list. Restart the Notebook after uninstalling.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Connect the Adapter and it should install new drivers.
Have you tried a system restore to before the issues happened?
Hope it helps you.
02-25-2015 07:42 AM
Thanks for the suggestions, unfortunately they didn't help.
I did a 'system restore' to about a week ago -- no joy. I also followed the USB troubleshooting steps, again no improvement.
Other USB3 devices are working with the notebook -- a flash drive and external hard disk both work.
i'd still like to try rolling back the BIOS update, but haven't found a way to do that.
Other suggestions welcome.
02-25-2015 08:25 AM
Hi @JimMat ,
In your device manager locate the driver right click and rollback the driver.
Here is a download to make sure the USB is up to date.
Hope this works.
02-25-2015 08:58 AM
Hi @JimMat ,