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USB3 port doesnt work

HP Recommended
HP 15 D002SL
Microsoft Windows 10 (64-bit)

my notebook hp 15 D002SL has a USB3 port on the left side. Doesn't see an external USB3 disc , while the other two ports that are USB2 do. Another notebook with usb3 port working has Renesas drivers, hp15 doesn't.

Can help me?

best regards,Tommaso

 

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HP Recommended

tmmsgrll

 

Hello;

I read your post about suspected USB port problems and wanted to help.

Here are some troubleshooting steps you can try:

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎 | HP® Customer Support

HP PCs - Troubleshooting USB connections (Windows 10, 😎

Good Luck
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