Just finished another very frustrating long session with HP Tech Support without a resolution to a simple problem.
This laptop is only 4 months old, but the hard drive is failing, according to constant notifications, and repeated BIOS hard drive diagnostic tests.
I wanted to be sure that all back-up/system restore precautions were taken. Not much to 'back-up' because the laptop is new. The standard 'back-up' was easily done on a 4 GB flash drive.
I followed instructions for 'create a system image' in order to make a 'copy of the drives required to restore your computer if your hard drive or computer ever stops working' (instructions right on the page).
I wanted to create this 'system image' on an external flash drive. First attempt at storing a system image failed because: 'the drive is not formatted with NTSF. The G flash drive was easily formatted to NTSF. Repeated attempts at copying now failed because: 'the drive is not a valid back-up location' (!?).
I see absolutely no clear reason why a 'computer image' cannot be created on a flash drive that has been correctly formatted.
HP Tech Support claims that the reason for this is a 'Windows incompatibility with the program' (used to create a 'system image?).
No solution was given. According to HP Tech Support, this is now a 'Windows software problem', which doesn't make any sense to me.
Standard CD-R data disks (the only ones I have on hand now) are not big enough: 700 MB capacity, but a DVD-R data disk, which has 4.7 GB capacity, may not be enough (especially in the future) for the creation of a 'system image'.
Since HP Tech Support is incapable of solving a straightforward problem like this, I am asking for some more experience tech geek to bring me up to speed on this whole issue of 'system image' creation, for the purpose of computer restoration, as I am hesitant to go ahead and remove the hard drive, if I haven't properly done everything to 'back-up' as much as I can.