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wichrau23
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Unable to create a 'computer image' for system recovery purposes using an external drive!

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Just finished another very frustrating long session with HP Tech Support without a resolution to a simple problem.

This laptop is only 4 months old, but the hard drive is failing, according to constant notifications, and repeated BIOS hard drive diagnostic tests. 

I wanted to be sure that all back-up/system restore precautions were taken.  Not much to 'back-up' because the laptop is new.  The standard 'back-up' was easily done on a 4 GB flash drive.

I followed instructions for 'create a system image' in order to make a 'copy of the drives required to restore your computer if your hard drive or computer ever stops working' (instructions right on the page).

I wanted to create this 'system image' on an external flash drive.  First attempt at storing a system image failed because:  'the drive is not formatted with NTSF.  The G flash drive was easily formatted to NTSF.  Repeated attempts at copying now failed because:  'the drive is not a valid back-up location'  (!?).

I see absolutely no clear reason why a 'computer image' cannot be created on a flash drive that has been correctly formatted.

HP Tech Support claims that the reason for this is a 'Windows incompatibility with the program' (used to create a 'system image?).

No solution was given.  According to HP Tech Support, this is now a 'Windows software problem', which doesn't make any sense to me.

Standard CD-R data disks (the only ones I have on hand now) are not big enough: 700 MB capacity, but a DVD-R data disk, which has 4.7 GB capacity, may not be enough (especially in the future) for the creation of a 'system image'.

Since HP Tech Support is incapable of solving a straightforward problem like this, I am asking for some more experience tech geek to bring me up to speed on this whole issue of 'system image' creation, for the purpose of computer restoration, as I am hesitant to go ahead and remove the hard drive, if I haven't properly done everything to 'back-up' as much as I can.

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wichrau23
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Again:  HP Tech Support cannot answer this question for me.

I posted the above problem onto the Windows Recovery forum also.

There are super-experienced people that view these questions.  (I meant the term 'geek' in an appreciative way:  without users solving problems, everything would grind to a halt!).

Please, if there is anyone who can comment on this, whether the whole issue of 'system image' is redundant, whether it is necessary at all, I would be grateful for a stab at this.

I have the sense that the answer is staring me right in the face, yet even HP Tech Support has no idea what it is.

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can2
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I am having this same issue, so I hope someone replies with answers.

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