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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2016 01:58 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi i have a White Vertical line on the left side of my computer and i dont know how to solve it. Ive tried to fix it before and it didnt work. Does anyone know how to fix it?

 

5 REPLIES 5

‎03-07-2016 07:28 AM - last edited on ‎03-16-2017 09:24 AM by HP Administrator

HP Recommended
 
 

Welcome to the HP Support Community! I read your post about your HP 15 Notebook PC and seeing a line on the screen. Here is a document on how to connect to a monitor if you need it. When you connect it to a monitor do you see the same results?

 

Make sure all updates have been completed in the control panel or click the Windows key and start typing PC settings, then go to update.

 

Please let me know how this goes.

 
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Thanks.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎03-08-2016 05:53 PM

HP Recommended

Ok so i connected to a moniter and the white line does not show up at all.

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‎03-09-2016 06:30 AM

HP Recommended

Thanks for getting back to me. It is either the LCD panel or the cable.

I would be happy to assist if needed as there are many models of HP 15 Notebooks, I would need the model number.

How Do I Find My Model Number or Product Number?

 

Please let me know.
 
Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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‎03-09-2016 09:00 PM

HP Recommended

My product number is J8A21UA#ABA

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‎03-10-2016 06:41 AM

HP Recommended

Hey @Caitlynmarie115,

 

The display cable is 732066-001 page 20 of the manual, is the first thing I would replace to see if that fixes the line. The LCD panel is 732080-001​, page 36.

 

I would also check the hinges, for stress or damage, as this could cause the same issue.

 

Please let me know.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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