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scorpiolady66
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HP Recommended

Win 7 os system/problem upgrading

Hi I bought this computer with windows 7 already installed on it.  I was told that windows 7 pro was the one I needed to get microsoft office with it so I let someone install it and now it says its not a genuine copy pf windows.  I never received a disc with windows 7 os when i bought this computer.  I cannot upgrade because it say it not genuine. Microsoft says that I need the original product key for them to help me and I was told to contact HP to see if I could get a copy of windows 7 the original os system that was installed on my computer. Can you help me.

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HP Recommended

Win 7 os system/problem upgrading

Hi,

 

Please remove the battery and check inside. A sticker for Windows 7 product key should be in there.

 

Regards.

BH
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