02-24-2016 10:03 AM
My laptop is continuosly doing a scratching sound from right side. I contacted hp tech support and they told me to download an upgrade but now that upgrade is showing error "We cannot deploy this upgrade as windows is using EFI boot loader." And tech support is unable to provide any solution for upgrade or noise from hard drive.
02-25-2016 10:50 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I read your post about the Hard Drive issue, and wanted to assist you!
First, try testing the Hard Driver for failure, using the following document:
Please post back with the results, and let me know if this information helps you resolve the issue by marking this post as "Accept as Solution" . This will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
02-25-2016 09:02 PM - edited 02-26-2016 03:19 AM
I tested the hard drive for failure. And it passed both quick and long test.When I switched on laptop after diagnostics test it showed an error while booting that "windows boot application is missing...." after i pressed enter , it started normally.
"BUT the hard drive noise is still there."
02-26-2016 08:39 AM - edited 02-26-2016 08:39 AM
Thank you for the quick reply!
Does the scratching sound come from the bottom right of the notebook? Try restoring the BIOS to its default values, using this document: HP Notebooks PCs - Restoring Defaults in BIOS
Let me know how it goes.
Have a great weekend!
03-04-2016 11:56 AM
If the sound is indeed coming from the bottom right of the notebook, that is where the Hard Drive is seated. If the Hard Drive is making abnormal sounds, then more than likely the hardware may be failing. I hope this helps.