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06-20-2016 01:05 PM
hello all 🙂 , my hp envy m6 laptop has the backlight icon on the f5 button but pressing it does nothing. the backlight does not come on. This is a new unit with windows 8 installed.
Do i need drivers or what?...i havnt made any software changes on the computer since i got it.
06-21-2016 09:00 AM
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I grasp that this is a recent purchase and although it has the backlight icon when you press F5 it does not work.
When I checked the specifications for your notebook, it does show a backlit keyboard.
Have you done all your Windows updates?
Have you run the HP Support Assistant?
If the above has been done and the issue remains, please contact HP Support for further assistance. With your permission, they can remotely connect to your system to help find and overcome difficulties.
Please contact HP support at Contact HP Support
Please let me know the outcome.
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06-21-2016 10:24 AM - edited 06-21-2016 10:26 AM
Thanks for the reply quickly
now iam downloading HP Support Assistant and hope to solve my problem
then i'll reply to you what happened .... thxx 🙂