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lunfardo
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Message 11 of 28
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why is it that when i was doing windows updates and it said something like having to do a total of 105 eventually the screen turned black and stayed like that for almost 4 hours to the point where i had to unplug the computer since nothing happened???????????  is this some type of malfunction????????  whats going on???????????

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Message 12 of 28
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Thanks for the response. This happens sometimes when the computer has a lot of updates.

 

If you go into Control Panel, then Windows Updates, you can check which updates were done. Did they all get installed, or are there still 105 updates to do?

 

Mario

I worked on behalf of HP.
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lunfardo
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Message 13 of 28
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no all 105 were indeed installed but am puzzled as to why the screen would turn black and nothing happen for like 4 hours?????????????????  why is this?????????????  is this normal??????????????  was it ok to unplug the computer forcibly??????????????  rsvp. 

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Message 14 of 28
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This does happen sometimes, yes. It's not normal, but it isn't a bad thing. And unplugging it the way you did was the right thing to do in the end! It just seems like the computer simply froze 😉

 

Mario

I worked on behalf of HP.
lunfardo
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but what could have i done to prevented the computer from freezing then if you say you have technical knowledge???????????????????  why is the computer even with a bigger and new hard drive acting funny??????????  i dont want for my computer to be acting funny???????????  rsvp. 

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lunfardo
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Message 16 of 28
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ok, let me put it to you this way.  if my computer got a larger and new hard drive disc, why is it still acting and behaving weird then, this is the 25 million dollar question!  please tell me.  

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Message 17 of 28
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In all honesty, the new hard drive in your computer may not be compatible with the computer, which would explain why it's acting funny.

 

I can look this up for you, though. I just the model number of the computer you are using.

 

Mario

I worked on behalf of HP.
lunfardo
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Message 18 of 28
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have the g7-1219wm notebook pc.  the last time they told me that they used a toshiba replacement part, this time i dont know......................

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Message 19 of 28
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Thanks for the response. According to the product's maintenance and service guide, these are the part numbers of the compatible hard drives with HP G7 notebooks:

 

For use with all computer models:

 

750-GB, 5400-rpm 644351-001

640-GB, 5400-rpm 637312-001

500-GB, 7200-rpm 644685-001

320-GB, 7200-rpm 645089-001

320-GB, 5400-rpm 645086-001

250-GB, 7200-rpm 645091-001

 

Mario

I worked on behalf of HP.
lunfardo
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Message 20 of 28
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for the 500 gb, who makes the hard drive???????  is it hp????  rsvp. 

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