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‎04-10-2017 10:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My model number is 15-ab125nr and my product number is N5R31UA#ABA. My computer has gotten stuck in a non-stop restarting sequence. If it tries to go forth it says there's an NTFS error, and if it tries to Reapair it's self it gets an FAT error, and when I pressed F11 it also gets FAT error. I tried to instal windows 10 through a disc and it gave me some kinda of PTE error if I can remember properly. I tried to enter into my bios and it asked me for admistrator password. It game me this "System Disabled" A [636256EA] I can't seem to get tothe bottom of why the computer is stuck in this constant loop. Can you please help me?

1 REPLY 1

‎04-10-2017 11:20 PM

HP Recommended

It sounds like maybe a hard drive problem. Have you tried testing using F2 System Diagnostics? Immediately after powering on start tapping Esc key. This should bring up a menu where F2 for System Diagnostics is an option.

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