keyboard keys are not working at startup

[ErSandeep]

when i start my laptop the keys of keyboard are not working except the movement key and numeric enter key.

but when i turn of the narrator keys are starts working excepts some (such as: right control, function keys in some way,i.e.

wi-fi, volume,brightness & other are not working ) everytime.even it wake up from stand by mode.

function keys are work in genrel way i.e. F1 to F12.what can I do to resolve this.

[MSSAT]

hi ,

follow this steps please ,

1. Right click on My Computer Icon > Properties > Device manager (on the left side)

2. find the Keyboard > Right click on it > CHeck for updates

3. Make sure that you installed the right Driver for Your Keyboard proided from HP official website

if these didn't help

try using another OS (replace your Win version)

** for experts only : you can use UBUNTU live disk to check the Keyboard without uninstalling you win version

if changing the OS didn't help

now it's one of two things

1. there is a problem with your BIOS

2. there is a HW problem

and in both cases i don't recommend you to start solving it yourself

Updating the BIOS is very sesitive operation and also the HW problems

so please look for the nearest HP support center to your city

and make sure that they will solve your Problem

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[rfine]

how do i turn off narrator?

[rfine]

enough said