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Honor Student
Posts: 2
Member Since: ‎10-20-2016
Message 1 of 4 (334 Views)

touchpad not working

Product Name: M6-K025DX
Operating System: Microsoft Windows 10 (64-bit)

My touchpad stopped working. I uninstalled and reinstalled the driver software many time both from the HP and Synaptics web page. Went trough all troubleshoot and can not make it work. Any help is greatly appreciated. Thx

0 Kudos
HP Support Agent
Posts: 12,367
Member Since: ‎01-29-2014
Message 2 of 4 (267 Views)

Re: touchpad not working

Hey there! @plasmasurfer, Thanks for stopping by the HP Support Forums!

 

I understand that touchpad on your laptop is not functioning.

 

Thanks for performing troubleshooting. Please uninstall the touchpad drivers from device manager. Restart your PC.

Please update the touchpad drivers from Synaptics website.

 

Install this particular driver: Windows 10 PS/2 & SMBus Devices v19.0.19.1*

 

Link to update the driver: http://hp.care/2dKYoYE

 

Let me know if this works!

Cheers! :)

MrRobot
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎10-20-2016
Message 3 of 4 (246 Views)

Re: touchpad not working

Hi Mr. Robot,

 

Thanks a lot for your prompt reply. I tried all that many times. Uninstalled the driver, rebooted and installed a new driver from both, the HP and Synaptics web page. Did not work. 

Then I read a comment to take out the battery and put it back in. Instead I ran he computer without power supply until the battery was empty. I then plugged it back into the power supply and started it up. The touchpad worked again and is still working.

 

Again, thanks fro your help.

Kind Regards,

Andreas

HP Support Agent
Posts: 12,367
Member Since: ‎01-29-2014
Message 4 of 4 (239 Views)

Re: touchpad not working

Hi! @plasmasurfer, thanks for the response.

Thanks for performing the troubleshooting steps.

 

Please try updating BIOS and check if that helps.

Link to update BIOS: http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76808.exe

 

If the issue still persists please try running system recovery.

 

Link to perform system recovery: http://hp.care/2cf8noz

 

Even after recovery if the issue persists it could be a hardware issue please contact HP support for service options.

 

Link to contact HP: http://hp.care/2bkTGBQ

 

Let me know how it goes!

Cheers! :)

MrRobot
I am an HP Employee

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