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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-03-2015 08:26 PM - edited ‎05-03-2015 10:57 PM

HP Recommended
Product: EliteBook 820 G1
Operating System: Microsoft Windows 7 (64-bit)

Hi,

When I dock the laptop into the Ultraslim 2013 dock the USB ports don't work.  Monitor and Nic do.  From power on, the mouse light comes on briefly but goes off again as the OS starts to boot.  The mouse works on another laptop or when plugged into the USB port of this laptop itself.

 

Thanks for your help in advance.

3 REPLIES 3

‎05-20-2015 10:10 PM

HP Recommended

Hello Mr./Miss,

 

This may be relating to multiple issues you need to go through for further inspection. Below are some useful links you could check out for either hardware or software issues. Thank you 😄

 

 

http://superuser.com/questions/718344/usb-ports-on-hp-ultraslim-docking-station-do-not-work

 

http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-ZBook/Ultraslim-docking-station-USB-ports-apparentl...

 

 

I work for HP

‎05-20-2015 10:28 PM

HP Recommended

Have you tried to udpate the USB 3.0 Drivers of your Notebook?

USB 3.0 Driver: http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65246.exe

 

Or perhaps tried the Docking sattion on another notebook.

 

Does another docking station work fine on your notebook?

 

Docking sattion firmware: 2.27: http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71104.exe

 

 

 

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

‎05-20-2015 10:31 PM

HP Recommended

Update docking firmware

ftp://ftp.hp.com/pub/softpaq/sp70001-70500/sp70129.exe

 



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