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08-06-2016 08:48 PM
I am purchase a used hp envy 6-1002tx laptop with updated windows 10 . My webcam not work
I am search webcam driver in hp site but not listed windows 10 64 bit driver . I am trying to install Windows 8 64 bit driver but not solved. Plz help me
08-07-2016 03:17 PM
Welcome to the HP Forums, and thanks for posting. 🙂
I understand you're having an issue with your webcam after updating your operating system to Windows 10. I'd be happy to assist with this!
Can you please follow the steps here - http://ow.ly/Z4mnL - to let me know your product number? I wasn't able to find anything specifically under the model number you've provided.
What exactly is happening when you try to use the webcam? What software are you opening in an attempt to use the webcam? What errors are you getting?
I look forward to hearing back and working toward a resolution to this issue. 🙂
If these steps resolved your issue please click "Accept as Solution." You can also click the "Kudos, Thumbs Up" on the right to say "Thanks!"
08-13-2016 08:25 AM
@HeyListen is not available I will be taking over the case.
Here is a document for Testing a Webcam Using YouCam (Windows 10, 8, 7).
Please look at all the step as I know you have started with YouCam.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
08-15-2016 09:57 AM
I read the link u provided . we found the imaging device is not showing at our device manager . i googled the solutions and tried install some drivers provided in the hp forum
I tried to install all the drivers on the hp forum for my spec.
We tried to hange the operating system to find my drivers at hp forum and it shows only windows 7 and windows 8 only
. Couldnt see windows 10 on the list to download all drivers for my current model.
But for making sure we downloaded thge necessary drivers for windows 8 even we are using windows 10 .
we got the windows 10 by updating from windows 7 !!
Is this one of the reason we cant see imaging devices in our device manager ??
we enquired at different blogs and it says some users do have same issues doesnt showing imaging devises for their updated windows
. if there is an imaging device listed at our device manager may be thats a solition .
see the attached file of my device manager showng no imaging device listed.
Thanks for the supports u guys provided this far . Hop u guys happy to assist us further . -:) . Looking forward for a reply -:)
08-15-2016 12:41 PM
If there is no imaging device listed, Windows 10 is not detecting any imaging devices. Eg webcam, scanner...
You have the options of going back to Windows 7 or try contacting Microsoft.
08-16-2016 11:49 AM
I do not think formating and reinstall windows 10 will fix the issue.
Please keep me informed.
08-16-2016 11:35 PM - edited 08-16-2016 11:46 PM
when i reinstall windows 10 , all my driver are lost , so i need all drivers for windows 10 , but seems that only windos 7 and 8 drivers are avilable in our site ,
please help me ...........
thanks in advance