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wifi issue with windows 10

HP Recommended
HP ENVY SLEEKBOOK 4-1100SE
Microsoft Windows 10 (64-bit)

Hi,

 

I had updated to windows 10, 2-3 months before and due to many issues again I restored to windows 8.1.

Now last week it got updated to windows 10. Now i am facing issues with wifi adapter and not getting connected with wifi. Screen shot attached for reference

One more doubt is that can i go back to windows 8.1 after this update.

 

HP ENVY Sleekbook 4-1100se

PRODUCT NUMBER: C1X33EA#ABV

SERIAL NUMBER ; [Personal Information Removed]

LOCATION INDIA

 

Thank you

Reji

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HP Recommended

Hello @RejiGeorge,

 

Welcome back to the HP Support Forums!

 

I read your post about the WiFi issue, and wanted to assist you!

 

First, try reviewing the steps by community member @Great-Deku-Tree:

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

 

Source: Common fixes for wireless connectivity issues. 

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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Hi

Thank you. I have factory reset to Windows 8.1 as saw that my Laptop model is not yet tested in Windows 10.
Now I get error that system exception thread not handled
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Hello @RejiGeorge,

 

Thank you for the information!

 

I understand that you are now receiving a blue screen error.  Try reviewing the following document, and let me know how it goes:

HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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