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dannycr7
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Message 1 of 17
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windows 10 start menu not working

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Microsoft Windows 10 (64-bit)

my windows 10 start menu is not coming up when i click it.

 

what is causing it and what can be done to fix it?

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Futureperfect
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Message 2 of 17
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Hello,

 

I have heard of this issue and can affect Windows 10 users in general.

 

 

Below are a few links about this issue and resolutions avaialble:

 

http://www.thewindowsclub.com/start-menu-does-not-open-windows-10

 

http://www.pcadvisor.co.uk/how-to/windows/how-fix-start-menu-in-windows-10-3623893/

 

http://home.bt.com/tech-gadgets/computing/has-your-windows-10-start-menu-stopped-working-here-are-fo...

 

http://www.bidnessetc.com/49429-microsoft-windows-10-start-menu-cortana-taskbar-not-working-heres-fi...

 

 

 

Hope this helps!

I am an HP employee.
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davidstone
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Message 3 of 17
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@dannycr7 wrote:

my windows 10 start menu is not coming up when i click it.

 

what is causing it and what can be done to fix it?


Sadly, nothing. I've tried at least 5 different 'fixes' but none worked.  Microsoft is aware of the problem.  Be careful, there is a fix offered on the TEN' forum that is a .bat file that caused me to have to do a system restore. Easiest work around for me was creating a second signon id.

Old guy.
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donnyandmarie
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The problem seems to be a conflict with Norton. When the security software is loaded, the startup button won't work and visa-versa.

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davidstone
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I have reinstalled Norton and my Start is still working.  I know HP likes to push Mac Afee, but I won't go that route.  I saw in the Microsoft forum, one of the people thinks it has to do with the processors. His theory is that Intel based machines have the problem, but AMD machines are doing ok.  I've got mor problems with lost email from my System Restore, then anything else.  I have installed 6 different email clients and finally got one to work.  Good luck everybody.

Old guy.
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donnyandmarie
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I think we're going into our third restore. Either Norton works or start, but not both at the same time. Wish us luck. If it doesn't work this time, it'll be Norton and no start button.

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davidstone
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I know I lived without Start for a few days.  I am sure it's a Microsoft issue, and they are aware of it. We would think they have the expertise to get a fix out soon.   Good Luck !

Old guy.
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Norton_Support
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Message 8 of 17
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Hi donnyandmarie,

 

 

Is the start button working if Norton is uninstalled?

 

Thanks

Anirban

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donnyandmarie
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No. In fact it turns out we haven't been able to solve the problem after all. When we uninstalled Norton, the start menu did work. But, when we reinstalled it, it didn't work. With a choice between using start and having anti-virus, we chose to have Norton working.

davidstone
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Message 10 of 17
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@donnyandmarie wrote:

No. In fact it turns out we haven't been able to solve the problem after all. When we uninstalled Norton, the start menu did work. But, when we reinstalled it, it didn't work. With a choice between using start and having anti-virus, we chose to have Norton working.

 

I agree Norton didn't affect mine either way.  Creating a second user with or without Admin capabilities does work. Just an FYI, I didn't realize that all software has to be installed for the second user. A real pain.  Now I have 4 users on this laptop, and only one me.

Old guy.
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