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‎11-28-2021 12:13 PM

HP Recommended
Product: Laser Jet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

My Laser Jet Pro MFP M277dw has worked great for 4+ years.

 

However, when scanning, it recently stopped pushing out the pages fully which messes with the page order of the scanned document. More specifically, the last inch or so of the page is still resting on the rollers instead of dropping into the receiving tray. Then the next scanned page comes along and feeds 'under' the first page instead of dropping on top of the first page. This continues for all pages and the page ordering of the scanned document is all messed up.

 

Wondering if I need to replace the rollers?

 

Any help welcomed.

Category:
1 REPLY 1

‎11-28-2021 01:33 PM

HP Recommended

Could be a few different problems including static. I would try wiping the output tray area with a dryer sheet to see if that helps the pages move out.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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