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‎03-02-2021 04:46 PM

HP Recommended
Product: envy pro 6455

The "ink door"  does not stay closed. 

Category:
1 REPLY 1

‎03-05-2021 05:29 AM

HP Recommended

@LMEYER13, Welcome to HP Support Community!

 

Is there any obstruction while closing the lid? I'd suggest you go through the document Replacing Ink Cartridges to isolate and resolve the issue.

 

If there are any blinking lights on the printer, follow the steps from the document Blinking Lights and Error Codes.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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