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HP Officejet 8620 Paper Jam

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OfficeJet Pro 8620
Microsoft Windows 10 (64-bit)

Hello, my friend lended me his printer while they're away but he told me to not use the ADF since it chews on it, particularly on one side when trying to scan or fax documents. I tried anyway and I can't even get a blank piece of paper through without it getting crumpled and crushed, more often than not on one side. For the next 2 hours I tried everything software wise and then cleaning the entire printer from every nook and cranny. I really need the feeder to work for faxing multiple documents so is there anything extra I can do because the common sense methods of "just clean the rollers" and such have proven ineffective 

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Welcome to HP Community


I have gone through your Post and would like to help


Please follow the instructions in this Link:


If the issue persists please contact HP Support in your Region for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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