HP8610 Printer reports paper jam but no paper found

[WDWJR]

My HP8610 reports a paper jam in the "two sided printing accessory". Per the online instructions, I have removed the accessory and cleaned all the rollers I can find. The error persists, even after power cycling.

How can I fix this?

Thanks

[Betty0610]

@WDWJR

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

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Thanks!

Have a great day