Create an account on the HP Community to personalize your profile and ask a question
01-06-2021 11:34 AM - edited 01-06-2021 02:59 PM
Getting both "out of paper" and low ink for color cartridge. Maybe even empty, although supplies status shows "good." Paper not feeding, even to copy. Have exhausted all recommended troubleshooting options, including cleaning, dusting paper feed roller inside, and resetting etc. Plus shows "offline, not connected," but printer does respond to commands, including scanning, which does work properly.
Bottom line question: can an empty cartridge produce "out of paper" +" not connected/offline"?
01-13-2021 07:46 AM
@M26K, Welcome to the HP Support Community!
No, an empty ink cartridge will not cause these errors. However, it has to be replaced for you to resume printing.
Restart the wireless router, the printer, and the MAC
Make sure the printer and the MAC are connected to the same wireless network.
If the printer is not pulling the paper for copies, and if you have tried the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper, I'm afraid this could be a hardware issue with the printer.
Update the printer firmware
Click here to download and install the latest printer firmware from your MAC.
Click here to know different methods of updating printer firmware.
If the issue persists, please reach out to HP Support in your region regarding the service options for your printer.
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community