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‎03-05-2021 12:17 PM

HP Recommended
Product: HP Officejet 6978
Operating System: Microsoft Windows 10 (32-bit)

Hello. I keep getting the message "There is a problem with the printer or print system. Tur the printer off, then on. If you continue to get this message, contact HP. 0x6100004a". This is preceeded by a paper jam message, but there is indeed no paper jam. Tried to change the cartridges, but then noticed that the carriage is stuck in place and cannot move. Has anyone run into anything similar?

Category:
6 people had the same question
1 REPLY 1

‎03-09-2021 08:39 AM

HP Recommended

@Aatwater, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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