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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- photo paper feeding issue hp 9025e

Create an account on the HP Community to personalize your profile and ask a question
05-13-2024 04:59 PM
Welcome to the HP Community --
Common sources of this type of issue might include (and are not limited to):
- Paper is too heavy, of poor quality, is of an odd print surface type, includes scalloped edges, or otherwise unsuitable for the printer.
- Printer is dirty. Printer of this type likes to be kept clean -- fussy-princess level clean.
- Printer itself is set to a different paper size / type than are the settings in your print app / software.
- The printer is set to right paper size, the weight is OK, but the print job settings are wrong.
- The paper is loaded incorrectly in the printer. See the user manual for the printer for an explanation of "load paper" or "load media".
- Check Tray and Paper Settings - front panel right after loading paper / opening and closing tray OR use the Embedded Web Server (EWS)
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Printer - Specifications
What the printer can do
Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A)
Paper handling
Input capacity | Up to 250 sheets |
Standard input capacity (cards) | Up to 50 sheets |
Standard input capacity (envelopes) | Up to 30 sheets |
Standard input capacity (secondary tray) | Up to 250 sheets |
Output capacity | Up to 100 sheets |
Media sizes supported (metric) | A4, A5, A6, B5(JIS), Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in |
Media sizes supported (U.S. standard) | Tray 1:Letter, Legal. Tray 2:Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in) |
Media sizes, custom (metric) | Tray 1: N/A. Tray 2: 76.2 x 127 to 215.9 x 355.6 mm |
Media sizes, custom (U.S. standard) | Tray 1: N/A. Tray 2: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in |
Media types | Tray 1: Plain Paper. Tray 2: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy |
Media weight supported (metric) | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
Media weight supported (U.S. standard) | 16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card) |
Borderless printing | Yes, on photo and brochure paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4) |
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Printer - Tray and Paper
Load Paper
Page 11
and Page 27
Next,
EWS > HP Document / How-to (Original Format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
Open your Browser > Type / enter the Printer IP address into URL / Address bar
EWS – Tray and Paper Management
Original EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
OR
Alternate Style EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Paper > Trays > click on Tray to configure
And (in addition and as available)
Section Print > Default Print Options > Select default tray
Tray and Paper – Paper Size / Paper Type / Paper Weight
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.
Reminder
HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.
Notes
Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
New printer? Touchscreen Printer Control Panel locked against making changes? Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.
Trays
- If the printer lacks a second tray, all paper / types are supported in the single available tray.
- Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.
Custom size?
If EWS does not allow setting the paper size or size “Custom”,
If the printer includes a touchscreen display printer control panel,
Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used
NOTE: Size Custom is not available for all printers
What?
Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.
Depending on the printer model, Tray 1 might be used for Custom media.
In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.
OR
If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.
Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports. Example: Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.
Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_11
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Printer - Job Configuration
The rest of what you do depends on the Operating System / version, the application or program you are using, and the type of content.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9025e All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
05-24-2024 10:43 AM
I have all the correct paper and I have done all the cleaning and nothing works. On other question feeds and forums it seems this is a problem with this printer and I would like to be sent a new one as this one is only 6 months old.
05-24-2024 10:54 AM
OK.
Our Community cannot authorize repairs, replacements, or service nor can we intervene with HP Support on your behalf.
Please submit a Warranty case request for Warranty Repair to HP Support.
Explain the issue and ask about options.
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Start here:
HP Support virtual repair center
Printers
Contact HP Support – Printer Support
HP Support HP World-Wide Support
In-Warranty Products – Case submission for Warranty Repair
Select your region and follow the prompts
HP Support - Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders - READ
Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Do not be a victim.
Stay vigilant.
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Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"