printer faulty using instant ink

[tony32king]

I have instant ink with the printer and it has developed a fault paper feed lopsided so it will not feed paper.

I am thinking of just getting a new printer and using the instant ink i have paid for in the new printer...i do not have time to try and fix printer as it seems not an easy fix

[Rachel571]

Hi @tony32king,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see there is an issue with the paper feed. Please follow the steps mentioned below. 

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

Use only good quality paper that meets printer specifications.

Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Turn off the printer, and then disconnect the power cord and any other cables.

Step 3: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

You may find the steps in this link: https://support.hp.com/us-en/document/c05379369

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support