• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎12-10-2021 12:00 PM

HP Recommended
Product: Laser jet pro 200
Operating System: Microsoft Windows 10 (64-bit)

There is an error message about a paper jam in tray 1.  There is and never was a paper jam.  Help!

 

Category:
1 person had the same question
1 REPLY 1

‎12-10-2021 03:24 PM

HP Recommended

Here are a couple things that helped when I had that problem.

1. First unplug power to the printer, wait a few seconds and then plug the printer back in to AC power. Sometimes the software gets hung up.

2. If that doesn't work, see my post "Fake Paper Jam Solved" posted 12-07-2021 in "Printer Paper Jams..." My printer is a different model but they all have some sort of sensor that signals a paper jam - either a real paper jam or fooled by something else, like ink.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.