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Driver Problem C309 and Windows 10 Creator Update

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C309
Microsoft Windows 10 (64-bit)

I recently installed the Windows 10 update, called Creators Update. After this update, the printer has stopped working. Windows indicates that there is a problem with the driver. I uninstalled and reinstalled the driver downloaded here from the HP website, but the problem persists. The strange thing is that as the printer is connected via Wi-Fi, it appears in network locations, but any operation that requires the use of HP software gives a problem, because when entering it, it gives a message saying that the printer is not installed .
 
I believe this problem is happening in other HP printer models.
 
Does anyone have any solutions or tips?

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Message 2 of 15
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@robgio

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the HP Software isn't working after the recent upgrade to the windows 10 creators update.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which HP software are you referring to?
Did you check with alternate applications such as HP Scan & Capture to check if that works?

Have you removed & reinstalled the printer drivers?

 

While you respond to that, here's a few things you need to do:

 

I recommend you delete the driver at root level and retry, follow the steps below: 

  

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 

Then install the full feature software (latest version) available on the Official HP website: Click here to find it.

  

Keep me posted, 

If the information I've provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That'll help us and others see that we've got the answers! 

Good Luck.

Riddle_Decipher
I am an HP Employee

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1) The Software is Solution Center Software.

2) Yes, They didn't work.

3) Yes, I removed and reinstalled the printer drivers.

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@robgio

Thank you for replying with this overwhelming and detailed response,

I appreciate your time and efforts,

 

In that case, I recommend you rollback to the previous build of windows after changing automatic updates to manual,

And/or wait for Microsoft to get back to you with an update on this compatibility issue, as you can raise a feedback to help fix the issue via a patch file:

 

To remove the creator's update or go back to the previous build, follow the below steps:

 

To uninstall Windows 10 Creators Update you will have to open the Start Menu. Next, click on the Settings link.

Having opened the Settings panel, click on Update & Security, here select Recovery settings.

Next click on the Get started button under Go back to an earlier build section.

The process will start and you will be asked some questions for information purposes, as to why you are going back to the previous build of Windows 10.

The options are:

  • My apps or devices don’t work on this build
  • Earlier builds seemed easier to use
  • Earlier builds seemed faster
  • Earlier builds seemed more reliable
  • For another reason – Tell them more.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

Riddle_Decipher
I am an HP Employee

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Message 5 of 15
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There is a forecast to HP make available a new driver compatible with Windows 10 Creator Edition?

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@robgio

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

I'm afraid, as of now, the only drivers available from HP are listed on the HP website: Click here to access it

For any further assistance, I recommend you Contact HP phone support as they could help in getting back to the previous windows build if you have trouble doing the same.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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There are a lot of people having the same problem.

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@robgio

Thank you for replying,

 

I understand your concern and I did some research on the same,

It looks like you may attempt to make use of the windows built-in drivers to use the printer.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

If the issue persists, please Contact HP and they'll be able to help you in getting back to the previous build as mentioned before,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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With the built-in windows driver for the printer, I can´t use the scan function. I tried to use the Scan program from HP and the Scan program from Microsoft.

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@robgio

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

You have Several methods to scan with the Windows built-in driver, depending on your connection type.

  • Windows Scan app (USB-connected printers only)
  • Windows Fax and Scan (USB-connected printers only)
  • Paint (USB-connected printers only)
  • HP Scan and Capture app (USB-connected printers only)
  • Scan from Device and Printers
  • Scan from the printer Embedded Web Server (network-connected printers only)could make sue of the HP easy scanner application 

Go through the same link shared earlier for a brief description on how to use the same: CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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