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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2020 07:19 PM

HP Recommended
Product: Office Jet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

I have forgotten my password for EWS.  I tried resetting printer back to factory defaults, then powering down printer and unplugging it for a couple of minutes.  The printer is reset to factory defaults, but EWS is still locked with password.  Is there a default password for EWS?  

1 REPLY 1

‎05-26-2020 04:52 AM

HP Recommended

Hi @fjsource

Welcome to the HP Support Community. I'd be happy to assist you.

 

We will have to perform a factory reset on the printer to resolve this issue:

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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