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Error message

HP Recommended
HP Photosmart 7520
Microsoft Windows 8.1 (64-bit)

With PhotoShop I cannot print due to DevMode.win32 error.   I have downloaded the newest driver.  No help.  Everything else prints fine.

3 REPLIES 3
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HP Support Agent
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HP Recommended

@Villager2011,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to HP Printer. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you having issues only while printing from Photoshop or from other applications as well?

Have you tried to update the Windows? If you haven't please update Windows using this link: Windows Update Troubleshooter

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue is particularly with Photoshop, the I would suggest you try to uninstall and reinstall the Photoshop software. If the issue is with other applications as well. In this scenario, I would suggest here is to do a clean install of the printer software first and check.

If the issue persists, let's try to uninstall the printer drivers and then install it using Windows built-in drivers.

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Please click here to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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Thank you for your reply.  Unfortunately your suggestions have not helped.

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HP Support Agent
HP Support Agent
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@Villager2011,

 

Thank you for replying,

As I understand you have tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue.

In this scenario, I would suggest you could try to Uninstall the printer drivers, restart the computer.

Now create a new User account and then once again restart the computer.

This time login to your new User account and then try to install the printer and check if that helps.

Follow the steps here to create a local account on your PC: http://bit.ly/2uu1UNm

 

If the issue persists, check this: I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

0 Kudos
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