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OsamaSalem
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Couldn't connect my printer through USB

LaserJet Pro MFP M130fw
Microsoft Windows 8.1 (64-bit)

I have tried to install the driver of my printer on windows 8 but when I try to connect through USB to complete the steps a message appear to me that USB device is not recongnized

 

I have also tried to connect through Wifi but they need the IP address of the device that I don't know where I can find it.

 

Thanks in advance

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Couldn't connect my printer through USB

Hi! @OsamaSalem, Welcome to HP forums.

 

I understand you have issues printing using USB connection on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Are you able to make a copy from your printer?

 

Have you tried checking using a different USB cable?

 

Try connecting the printer to a different USB port and check if the issue persists.

 

Please try the steps recommended below.

 

Search Windows for device manager, and then click Device Manager in the list of results.
Click the Right arrow  next to the following entries to expand them, and then look for your printer in each list:
Printers
Print queues
Universal Serial Bus controllers
Other devices
If you see a yellow exclamation mark next to your printer or the phrase Unknown device, continue with the next step.
If you do not see your printer or a yellow exclamation mark in the list, skip to the next step to uninstall the driver.
Right-click the HP device/Unknown device entry or the entry with the symbol, and then click Update Driver Software. The Update Driver Software - Unknown Device wizard opens.
Click Search automatically for updated driver software. Follow the on-screen instructions to refresh the device manager.
Repeat these steps for all device entries with the symbol.

 

Refer this article to further troubleshoot USB connection issues with your printer.

 

 

Let me know how it goes!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation