08-30-2017 06:08 AM
I have tried to install the driver of my printer on windows 8 but when I try to connect through USB to complete the steps a message appear to me that USB device is not recongnized
I have also tried to connect through Wifi but they need the IP address of the device that I don't know where I can find it.
Thanks in advance
08-31-2017 01:50 PM
Hi! @OsamaSalem, Welcome to HP forums.
I understand you have issues printing using USB connection on your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
Are you able to make a copy from your printer?
Have you tried checking using a different USB cable?
Try connecting the printer to a different USB port and check if the issue persists.
Please try the steps recommended below.
Search Windows for device manager, and then click Device Manager in the list of results.
Click the Right arrow next to the following entries to expand them, and then look for your printer in each list:
Universal Serial Bus controllers
If you see a yellow exclamation mark next to your printer or the phrase Unknown device, continue with the next step.
If you do not see your printer or a yellow exclamation mark in the list, skip to the next step to uninstall the driver.
Right-click the HP device/Unknown device entry or the entry with the symbol, and then click Update Driver Software. The Update Driver Software - Unknown Device wizard opens.
Click Search automatically for updated driver software. Follow the on-screen instructions to refresh the device manager.
Repeat these steps for all device entries with the symbol.
Refer this article to further troubleshoot USB connection issues with your printer.
Let me know how it goes!
Have a wonderful day ahead! 🙂
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