Installed Readiris per HP instructions and can't scan.

[rosey214]

I installed the Readiris software for new printer HP Officejet Pro 6960. Printer works but cannot scan. When I try to open scanner I recieve Software for the device is not installed error message. I've uninstalled and reinstalled, turned computer and printer off an on, followed tech support instructions, added and unadded printer. Used the CD that came with product, etc. Please help. Thanks

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC


Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

[rosey214]

thank you for your assistance; however, my mac is OS 10.8.5 it does not support easy scan app. Is there a different app I can use?

[ShlomiL]

Hi,

The HP Officejet Pro 6960 printer is supported on Mac OS X 10.9 (Mavericks) or later, therefore you experience issues while trying to scan

You may find the system requirements listed below:

https://support.hp.com/us-en/document/c05061732/

You will need to update your OS X to a later version to use the HP scanning software, else it will fail..

You may also try the 3rd party VueScan application which seems to support your printer model with no need of any drivers installed:

http://www.hamrick.com/vuescan/hp_officejet_pro_6960.html#technical-information

Regards,

Shlomi