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smuget Honor Student
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Printer won't print.... can print test page

Office Jet 6600
Microsoft Windows 10 (64-bit)

Printer just stopped working over the last week.  Says it is printing but it takes hours to print one page - seems to be related to the most recent firmware update which I have installed

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HP Support Agent
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Printer won't print.... can print test page

@smuget

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your printing is printing very slow after Firmware Update, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you tried any troubleshooting?

Does this happen while making a photocopy? 

 

Let's try these steps to resolve the issue: Click here

Step 1: Reset the printer

Step 2: Check the print driver settings

Step 3: Uninstall the print driver

Step 4: Reinstall the print driver

Step 6: Check the network status (wired and wireless connections only)

 

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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smuget Honor Student
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Printer won't print.... can print test page

Tried all steps but still not able to print

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HP Support Agent
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Printer won't print.... can print test page

@smuget

Thanks for responding,

It's great to have you back,

 

Let's find out if its connectivity issue or slow printing:

 

Please print the Printer Status Report:

From the Home screen, touch (right arrow), and then touch Setup. Touch Reports, and then touch Printer Status Report.

 

Let me know if it prints slow.

 

Cheers!

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