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Scan to Email not working right

HP Recommended
Officejet Pro 8740
Microsoft Windows 10 (64-bit)

when scanning to email, bulk pages ( more than say 3 pages) i've sanned about 10 or more pages at different times and recipient  does not recieve scanned pages. but if i send only a few they recieve them , i had recipients check therier spam or junk folders but they don't recieve them, this also happened on a family members HP Printer of a different model .

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HP Support Agent
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HP Recommended

Hello, @manny555 – Hope you are well 🙂

 

Thanks for your continued participation on the HP Forums! I’d like to help with the printer issue!

 

I understand that you are having issues while sending multiple pages scan to an email. Do not worry, I’d suggest you assign a public DNS to try and fix this issue. Here are the steps:
 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and the router and check for issue resolution.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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