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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 04:55 AM

HP Recommended
Product: HP ENVY 7640
Operating System: Mac OS X 10.11 El Capitan

Ive had nothing but trouble prinitng ohotos - HP ENVY 7640 is a disgrace and Ive tried to send it back under warranty without success.

 

1. It will not print photos from my Mac Book Air

 

2. It keep giving messages like "out of paper" or "paper jam" when neither is the case.

 

I think others have had this problem and depsite all the stuff on HP Trouble Shoot pages NOTHING solves it

 

I want to get rid of it

 

Can anyone tell me how I can get HP to take it back?

 

Edward Smith

1 REPLY 1

‎04-05-2017 09:15 AM

HP Recommended

@Ed0491

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

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