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‎11-24-2020 09:19 PM - edited ‎11-24-2020 09:22 PM

HP Recommended
Product: Dell Inspiron
Operating System: Microsoft Windows 10 (64-bit)

The blue wireless network light does not light on the printer.  I have tried the factory reset I found online (holding the network and cancel buttons down together for 15 sec).  I have left it unplugged.  I spent 2 hours with HP Tech Support on the phone today.  I spent an hour on the phone with a friend that does tech support for another cable provider.  It does print with the USB cable.

 

I found this somewhere:  "I called HP and they told me that there is no factory reset on this printer model. It is however possible to reset the network settings and put the printer in a "setup state" by holding the network-button and the red cross button for 15 seconds. "

 

We THINK the wireless radio is burned out or broken.  Anyone else have this issue?

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