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- HP Community
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- Printers Archive
- 41.07.14
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10-07-2016 03:06 AM
Hello
We have a HP M775 MFP in use.
That makes the error 41.07.14 Error
I can not find anything.
Is it a scanner error?
Regionaler Stützpunkt
Wankdorfallee 4
3030 Bern
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11-10-2016 12:16 AM
Yes it was exactly this problem
The pick-up roller I replaced and the paper separation exactly on A4 set.
Now everything is running again! thank you
Regionaler Stützpunkt
Wankdorfallee 4
3030 Bern
10-10-2016 08:56 PM - edited 10-10-2016 08:59 PM
On older model hp printers the error 41.07 usually ment unexpected paper size and was usually caused by a pickup roller that was not secured so the paper would feed but it would be late so sensor registered the paper as the wrong size. Not sure if that helps but that was my experience on older models like the 4000 series. Since it indicates tray 4 as the problem I would swap ALL rollers from one of the other trays and also swap the physical tray and see if you still get the error from tray 4 or it moves to the tray that you swapped the tray and rollers.
11-10-2016 12:16 AM
Yes it was exactly this problem
The pick-up roller I replaced and the paper separation exactly on A4 set.
Now everything is running again! thank you
Regionaler Stützpunkt
Wankdorfallee 4
3030 Bern
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