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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 09:27 AM

HP Recommended
Product: Oficejet 5610
Operating System: Microsoft Windows 7 (64-bit)

The 5610 has been off line for sometime and I can not get it to complete the alignment process. It gets to the second half and then holds at "Aligning Cartridge..... Please wait"

1 REPLY 1

‎05-30-2017 10:48 AM

HP Recommended

Hi @JMC_60,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to complete the alignment of the cartridge on your HP Officejet 5610 All-in-One Printer as it is stuck on the message "Aligning Cartridge..... Please wait".

 

This issue could occur if the cartridges are defective or not working.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Alignment Unsuccessful

 

You may also try aligning the cartridges with one cartridge at a time to check the defective cartridge.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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