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krissyharris
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Message 1 of 2
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8610e --> all of a sudden keeps shutting down, losing connection

HP Recommended
8610e Printer
macOS 10.12 Sierra

All of a sudden my printer keeps going to sleep and losing connection.

 

Didn't do this yesterday, or the previous 18 months. But I was moving stuff around - and now I apparently messed something up?

 

Of course HP doesn't have any support - so is there someone who can help? I tried to troubleshoot, but it was an endless circle of choosing my product - support - choosing my product.

 

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @krissyharris

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the printer is shutting down and losing connection.

 

I’d love to help!

 

Follow below steps to fix this issue.

 

Resetting the printer can help restore a connection to the computer.

  1. If the printer is off, turn on the printer, and then check the status of the printer.

    • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

    • If the printer goes to an idle state after its startup routine, it might be online.

    • If the computer still shows the printer as offline, continue using these steps.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the printer power cord from the wall outlet.

  4. Wait at least 60 seconds. Restart the computer while you are waiting.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button to turn it on.

  8. Make sure the printer is connected to the computer or the network.

    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

    • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

       

    •  

    • Figure : Connect the cable to the printer and to the router

      Connect the Ethernet cable to the printer and to the router
    • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

  1. Try to print.

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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