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NackJich
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Advanced profiling Solution will not activate

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Hi 

I have purchased and installed the APS. My printer is a Z3200ps 44"

I understand the colorimeter which is successfully installed in a usb port, acts as a dongle for the software. However when I try to activate the software I see a message on screen: 

An error occured during the product activation. Please contact our support and be ready to provide your software activation key.

I have tried disabling anti-virus and firewall thinking perhaps this is a connection issue to no avail..

Please help!!

Thanks.

Ian

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Mikeg81
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Hi,

 

Were did you purchased the APS?

And who is the manufacture?

 

Yes, it could be related to a connection problem, or because the server were the APS software is trying to connect to activate is not available.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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NackJich
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Hi Mike, sorry for my very delayed reply. I think it is a connectivity issue as someone I know has installed the same kit without trouble. I'll have another go presently ...

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